Shipping policy

Delivery Overview

At Say Ciao, we aim to get your order to you quickly and with care. All orders are processed within 1–2 working days (excluding weekends and bank holidays). You'll receive a confirmation email when your order is placed, and a dispatch notification once it's on its way.

UK Shipping

Standard Delivery (3–5 business days) — £3.99 Free Delivery on orders over £50 Express Delivery (2–3 business days) — £5.99

Europe & International Shipping

We currently ship to UK addresses only. We're working to expand our reach — stay tuned for updates.

Order Tracking

Once your order has been dispatched, you'll receive a tracking link by email. Please allow 24 hours for tracking information to update after dispatch.

A note on delivery times

Some products — including our apparel, accessories, and lifestyle items — are made to order and may take a little longer to arrive. Estimated delivery times are shown at checkout. If you have any questions about your order, please get in touch at hello@sayciaocoffee.com