Orders & Payments

How do I place an order?
Browse our range, add your items to the cart, and checkout. We accept all major credit and debit cards via our secure payment provider.

Can I change or cancel my order?
We pack orders quickly, so please contact us at hello@sayciaocoffee.com as soon as possible. We'll do our best to help, but we can't guarantee changes once an order is being processed.

Will I receive an order confirmation?
Yes — you'll receive a confirmation email as soon as your order is placed. Check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Do you offer free shipping?
Yes — free UK delivery on all orders over £25. Orders under £25 are charged at a flat rate.

How long will my coffee or tea take to arrive?
All our coffee is freshly roasted to order. Once roasted, orders are dispatched within 2–3 working days and typically arrive within 3–5 working days from dispatch.

How long will apparel and lifestyle products take to arrive?
Our clothing and accessories are made to order. Please allow 5–7 working days for production before dispatch, with delivery on top of that. Full delivery timescales are shown on each product page.

Do you ship internationally?
International delivery is not yet available. Sign up to our newsletter to be the first to know when we expand.

Returns & Refunds

What is your returns policy?
Not right? We'll sort it. Contact us within 14 days of receiving your order at hello@sayciaocoffee.com and we'll make it right. Clothing items must be unworn and unwashed in original condition.

Can I return coffee or tea?
Due to the perishable nature of our products, we're unable to accept returns on coffee or tea unless the item is faulty or damaged. If there's an issue with your order, please get in touch and we'll take care of you.

Subscriptions

How does Subscribe & Save work?
Choose your favourite coffee or tea, select Subscribe & Save at checkout, and save 10% on every order. Choose delivery every 2 or 4 weeks — whatever suits your routine.

Can I skip or pause my subscription?
Yes — you can skip, pause, or cancel at any time through your account. No minimum commitment, no cancellation fees.

When will I be charged?
Your payment method is charged automatically at your chosen frequency. You'll receive an email reminder before each renewal.

How do I manage my subscription?
Log in to your account and navigate to the Subscriptions section to update your frequency, swap products, or cancel.

Our Coffee & Tea

Where is your coffee sourced from?
We work with carefully selected farms and cooperatives across Central America, South America, and East Africa. Read more in our Source to Cup journal.

What grind options are available?
We offer whole bean and a range of grind options — espresso, filter, cafetière, and more. Select your preference on the product page.

How should I store my coffee?
Store in a cool, dry place away from direct sunlight. Once opened, keep in an airtight container and use within 4 weeks for best results.

How do I brew my coffee?
Each product page includes a brewing guide tailored to that coffee — scroll down on the product page to find it.

Apparel & Lifestyle

What sizes do you offer?
Our apparel is available in a range of sizes. Please refer to the size guide on each product page for measurements and fit advice.

How do I care for my Say Ciao clothing?
Wash at 30°C and avoid tumble drying to keep your pieces looking their best. Full care instructions are on the garment label.

Can I return apparel?
Yes — we accept returns on unworn, unwashed items in original condition within 14 days of delivery. Contact us at hello@sayciaocoffee.com to arrange.

Are your lifestyle products sustainably made?
We work with suppliers who share our values. Read more in our Source to Cup journal.